Reference

Privacy Policy for your account data

This page explains how we collect, use, store, and share account data when you open and manage an account with winstarexch.

Account dataCookiesDevice recordsLocal law
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winstarexch Privacy Policy for your account data
REQUEST CHANNELS

How to reach us about privacy

If you want to ask about access, correction, or deletion, use the channel that matches your account.

Email the privacy desk Send access, correction, or deletion requests through the email address in your account area. We log the request, confirm what we need from you, and reply with the next step under local law.
Chat from your account Use in-account chat when the question is tied to active access, a recent change, or a record you want us to check quickly. The thread stays attached to the request so you can follow it.
Send a written request Choose the written form if you want a clear record of what you asked us to change. Add the account email, the record concerned, and any proof we ask for so we can verify the right file.
HANDLING PRACTICES

Data handling, cookies, and retention

These practices explain how we handle privacy across the account lifecycle. We limit access to staff and partners who need it for service, security, processing, or legal work, and we keep records…

Data Collection

We may collect your name, contact details, login history, device signals, and support messages. We use these records to create the account, answer requests, and spot activity that does not fit your usual sign-in pattern.

Cookies

Cookies help us keep sessions active, remember settings, and see whether pages and forms work as expected. You can clear them in your browser, but some stored preferences may then need to be set again.

Account Security

We log password changes, failed logins, and recovery steps so we can spot unusual access. When we see a risk, we may ask for extra confirmation before allowing account changes or sensitive requests.

Payment Records

If you use UPI, Paytm, or PhonePe, we keep the reference, amount, time, and status needed to match the transaction and resolve disputes. Those records stay separate from marketing use.

Retention

We keep records only for the period needed to run the account, meet tax or legal duties, and settle disputes. After that period ends, we delete or anonymise the data under our retention schedule.

Your Requests

You can ask to see, correct, or remove data we hold about you. We verify identity first, then process the request in the account thread or contact route you used, subject to local law.

Questions about data and access

Use these answers to see how privacy requests, cookies, sharing, and retention work on our side. If your situation needs a different step, contact us through the request routes listed above and we will check what local law allows. We keep the process practical so you know which record we hold, why it exists, and what change you can ask for next.

We may collect your name, contact details, login records, device signals, support messages, and payment references. We use them for account access, security, processing, and record keeping, not for unrelated marketing use.

Cookies help us keep you signed in, remember preferences, and see whether pages and forms work as expected. They also support fraud checks and session stability, which makes the account easier to use.

We keep records only as long as needed for service, legal duties, tax checks, or dispute handling. Once the purpose ends, we remove or anonymise the record under our retention rules.

Only staff and partners who need the record for support, security, processing, or legal work can access it. If a regulator or authority asks for data, we respond only within the scope required by law.

Yes. You can send a request to correct or delete data we hold, and we will verify identity before acting. If local law requires us to keep a record, we explain what we can and cannot change.

Yes. Access, collection, sharing, and deletion all depend on local law and are available where local law permits. If a request cannot be completed, we tell you the reason and the available next step.

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